100% Satisfaction Guaranteed
Ace Calibration will do anything they can to ensure that you are happy with the work we performed. If for any reason you have any problems, please let us know. We will do everything we can to make sure that we left the job better than we found it. The glass we use from our distributors comes with a manufacturer's warranty against all defects and our workmanship warranty guarantees our labor. These warranties are extended to you for as long as you own the vehicle. We believe the best warranty is one you never have to use because we get it right the first time.
The size, age, and cleanliness of the original break can impact the quality of the finished repair. Contaminants in the damage can influence the clarity of the finished repair, although the structural integrity of the glass is restored. You may see the original impact point where the rock hit your glass more or less depending upon its size. There is a chance that the damage may spread or crack from the pressure caused by the repair process while we are performing the work; if this happens, we will not charge for the repair and, with your approval, will schedule a windshield replacement. If the repaired damage ever does spread or fail in any way, or if you are not satisfied with the finished repair, we will credit your repair payment towards the price of a windshield replacement performed by Ace Calibration.
Windshield and Fixed Glass Replacements
Ace Calibration warrants your windshield or fixed glass installation to be free of defects in materials and leakage due to workmanship for as long as you own your vehicle. Stress breaks or other defects in the glass are warranted for 90 days. Motorhome/RV windshields carry no stress breakage warranty. If rust is evident, we cannot fully warrant the installation or glass part. When Rust is an issue, we will instruct on what to do based on our limited warranty policy that is based upon the rust level. OEM (Original Equipment Manufacturer) parts obtained from a dealer at your request are not warranted by Ace Calibration against defects, but may be warranted by the dealer that it was purchased from. Upon request we will supply the purchase receipt so that you may make a warranty claim inquiry. All warranties provided by Ace Calibration are non-transferable. All warranty claims must be presented to and authorized by a Ace Calibration representative prior to any work being performed.
Side Windows & Movable Glass Replacements
At this time Ace calibration does not repair side windows or back windows. Movable glass parts replaced by Ace Calibration are warranted for 90 days against operational failure. We cannot warranty existing mechanical parts. Any temporary usage restrictions on movable glass parts will be noted by the technician; otherwise you may operate immediately. We vacuum the loose pieces of glass but fragments can penetrate your seats, carpet, and air vents. We strongly suggest that you re-vacuum to assure that all of the fragments have been removed.
ADAS Calibration is a new technology and as such each Calibration is done to the best of our ability according to manufacturer specifications. We use Autel equipment and software to complete our ADAS Calibrations. Ace Calibration guards against any damage that may incur due to glass shop damage. Pre and Post scans are provided. Faulty cameras are the responsibility of the consumer or glass shop performing work. Faulty windshields are the responsibility of the glass shop. All materials and workmanship provided by Ace Calibration are warrantied for as long as you own your vehicle. Windshield damage incurred during mobile pickup or calibration service will be assumedby the consumer or their insurance. Major accidents and damage will be covered by our general liability policy.
MOBILE PICKUP AND DROP-OFF
Ace Calibration is NOT RESPONSIBLE for damage incurred to glass while transporting customers vehicles. Ace Calibration is insured against accidents and other major general liabilities but not for glass damage that occurs while transport. Customer's providied insurance will be used again for any claims necessary.